- Improved Member Engagement
- Accurate Eligibility & Data Integrity
- Care Coordination Support
Smarter member interactions for stronger plan performance
Valiant Lifecare enhances member experience with comprehensive engagement and coordination services that improve satisfaction, program participation, and care outcomes. From eligibility verification to welcome calls and appointment scheduling, our teams serve as an extension of your member services operations—driving accurate data and proactive outreach.
• Welcome calls & onboarding workflows
• Preventive care & wellness outreach
• Appointment scheduling & reminders
• Member eligibility verification & updates
Our Member Management Services
Eligibility Verification
Accurate, real-time verification and updates to ensure clean member data across systems.
Welcome Calls & Onboarding
Personalized welcome interactions that build trust and improve early engagement.
Outreach Campaigns
Preventive care, wellness, chronic care and gap-closure campaigns to improve participation.
Care Coordination
Support for navigating services, accessing resources, and connecting members to needed care.
Appointment Scheduling
Seamless coordination of appointments, reminders, and follow-ups to reduce missed visits.
Engagement Workflows
Custom-built engagement journeys to support quality programs, risk models, and member retention.
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Member Management Workflow
A structured, member-centered approach that supports engagement, navigation, and accurate records.
Eligibility & Data Review
Validate member details and update records.
Outreach & Engagement
Welcome calls, reminders, and care-gap campaigns.
Coordination & Scheduling
Assist members with appointment setting and care access.
Follow-up & Support
Post-appointment checks and program reminders.
Documentation
Capture interactions and update systems for reporting.
Program Optimization
Track KPIs and refine engagement workflows.
Speak With an Expert
Improve Your Operational Outcomes. Connect with us today for a no-charge in-depth Consultation before we begin optimizing your operations.
Schedule a Free Consultation
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